Refund Policy

The Official Refund Policy

Due to the complexities of biology and genetic differences, Cheers may not work for everyone (learn more here). Therefore, we offer every customer a full refund on their first order up to 1 unit of Cheers Restore, Hydrate, Protect, Relief, and Multi within 30 days of purchase if they were dissatisfied after using a Cheers product or have a complaint.

‍Please note: No claims (health claims, nutrient content claims, structure/function claims, etc.) are being made about our products, but rather a warranty that you can get your money back if you were dissatisfied and let us know via email prior to the end of the 30 day refund window. As such, our labels clearly state that statements about our products have not been evaluated by the Food and Drug Administration, and that these products are not intended to diagnose, treat, cure or prevent any disease.

Refunds will not be given to repeat or recurring customers—which we may determine by email, phone number, shipping address, name, or some combination thereof. When buying a unit, only the paid for price of the unit(s) will be refunded, no shipping or additional units will be refunded.

Due to the ingestible nature of our product, and our desire to decrease risk of tampering for our customers, we do not accept returns (please see our FAQ for a full explanation). In unique circumstances, we may accept returns for a refund ONLY IF the shipping packaging has been unopened. Any signs of opening will nullify the refund. These will be decided on a case by case basis.

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Give $5, Get $5 program

‍Due to customers potentially taking advantage of the program, we will not be able to issue refunds on any purchase made through the referral program. Any referral orders that are cancelled prior to shipment will be refunded and the referrer’s $5 URL will be invalid.

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Auto-refillS

Because of our large scale fulfillment operation and shipping partners, auto-refill orders must be skipped or canceled 24 hours prior to renewal date by emailing hello@cheershealth.com to give our fulfillment team and partners time to pull the order. To request a refund, simply email hello@cheershealth.com.