We offer every customer a full refund on their first order up to 1 unit of Cheers® Restore, Hydrate, and Protect within 15 days of purchase. Refunds will not be given to repeat or recurring customers. When buying a unit, only the price of the unit(s) will be refunded, no shipping or additional units will be refunded. Because the purchase of a trial kit begins an auto-refill membership, the trial is considered the customer’s first purchase as this is the point at which you get to try the product(s) risk free. Any subsequent auto-refill order is considered a repeat/recurring order and will not be refunded. Due to the ingestible nature of our product, and our desire to decrease risk of tampering for our customers, we do not accept returns (please see our FAQ for a full explanation). Because of our large scale fulfillment operation and shipping partners, auto-refill orders must be skipped or canceled 24 hours prior to renewal date by calling (855) 293-7399 to give our fulfillment team and partners time to pull the order. To request a refund, simply call (855) 293-7399 or email hello@cheershealth.com.